After opening 28 years ago and helping more than half a million residents, a council customer service centre is relocating.
Sunshine Coast Council’s Caloundra customer service counter at Omrah Avenue has closed for refurbishment and will tomorrow open at its new location at 77 Bulcock Street.
Division 2 Councillor Terry Landsberg said the move was the start of something big for the area.
“Repurposing the Omrah Avenue administration building will allow council to cater for our growing Caloundra population,” he said.
“Once renovated, levels one and two of the administration building will be home to a new district library, a new customer service centre, community meeting spaces and covered outdoor areas.
“The upper level of the building will provide community venue space and staff administration offices.
“Upon completion, approximately 150 council staff will continue to work from the new district library and community building.”
Service Excellence Portfolio Councillor Christian Dickson said the new location would continue to service Sunshine Coast residents.
“It’s important that our customers still get the council support and information they need throughout the move and renovation,’’ he said.
“We appreciate that some people prefer to visit us in person, so we’ve made sure the new Caloundra customer service counter is easy to find and only a short stroll from Omrah Avenue, through Felicity Park, past the Caloundra Library, to Bulcock Street.”
Cr Landsberg said the refurbishment of the Omrah Avenue administration building was expected to start in mid-2023.
“The new library and community building is scheduled to open its doors to the community and staff in early 2025, weather and site conditions permitting,” he said.
“This temporary move of Caloundra’s customer service centre is the first step in seeing this exciting project come to fruition.”
The Bulcock Street service centre operates from 8.30am to 5pm Monday to Friday, excluding public holidays, or phone 5475 7272.
For more information on the project click here.
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