A company will refund tens of thousands of dollars after admitting it overcharged Sunshine Coast holidaymakers for electricity.
Trinity Place Investments slugged people about $34,000 more than necessary while they stayed at Maroochy Cabins Complex between December 2019 and January 2023.
About 110 consumers were charged a higher power price than they would have received from the local energy retailer, the Australian Energy Regulator said.
Trinity is an “exempt seller”, meaning it’s allowed to sell energy to tenants and residents at the complex.
However, it does so under certain conditions, including for the maximum price it can ask for electricity.
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The regulator said all energy sellers had a responsibility to comply with their pricing obligations.
“Consumers are already facing cost-of-living pressures and shouldn’t need to worry about the added stress of being overcharged by what is an essential service provider,” Australian Energy Regulator board member Justin Oliver said.
The regulator has accepted a court-enforceable undertaking by Trinity and the company has promised to contact and refund people within 12 months.
It also promised to improve its compliance regarding energy pricing, the regulator said.
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