100% Locally Owned, Independent and Free

100% Locally Owned, Independent and Free

Business 2 Business: listening gives good insight to help others

Do you have a news tip? Click here to send to our news team.

Report reveals options for future of bustling precinct

A report has provided insight into potential options on striking a balance between residential amenity and the success of hospitality venues within a busy More

Weather-worn bridges to get long-awaited revamp

Two ageing wooden bridges to the north of the Sunshine Coast are set to be replaced with more durable, flood-resilient structures. The Harrys Creek Road More

Going strong: popular parkrun notches milestone

Runners residing in one of the Coast’s newest residential estates have hit a big community fitness milestone. Active residents at Harmony in Palmview celebrated the More

Jane Stephens: surprises in store for second-class shoppers

“The customer comes first” is a business philosophy that puts clientele at the centre of decision making, creating positive experiences at every touchpoint from More

Member spotlight: legal know-how and community connection

In partnership with the Maroochydore Chamber of Commerce, Sunshine Coast News is featuring the group members who are driving our local economy forward. From entrepreneurs More

Photo of the day: hanging out

“Love is in the air and dinner time approaches,” writes Margaret Wells. If you have a photo of the day offering, email photo@sunshinecoastnews.com.au. Photos must More

Knowledge is power and the more you listen, the more knowledge you’ll gain.

In our office, we endeavour to listen to our clients’ stories and to each other to gain more knowledge on how we can all help each other, both in business and personally. Failing to listen sometimes won’t deliver the right outcomes.

Some things to consider:

  • Make eye contact: this demonstrates you are engaged and intently listening to the person or people in the meeting.
  • Suspend judgment/evaluation: we are making judgments and evaluations all day to help us make decisions. But when it comes to individuals, we need to put that aside and be open to what the speaker is saying. Allow their message to sink in.
  • Paraphrase: summarise the speaker’s content to demonstrate and provide recognition of understanding.
  • Reflection of feeling: demonstrate you understand the emotion they are feeling.
  • Summarise: bring together elements from the conversation into a cohesive form: that is, by saying “What I heard you say was …”
  • Ask questions: this shows you understand what they are saying enough that you want to learn more.

Katrina Brennan is the principal at SRJ Walker Wayland – business growth advisers, accountants and auditors based in the Moreton Bay, Brisbane and Sunshine Coast regions.

Subscribe to SCN’s free daily news email

This field is hidden when viewing the form
This field is for validation purposes and should be left unchanged.
[scn_go_back_button] Return Home
Share