A Sunshine Coast club has introduced a new self-reporting system to help members who know they might be prone to problem gambling.
The ‘OK2PLAY?’ app gives members the opportunity to admit they may not be okay to gamble responsibly.
The digital technology has been operating for several months at the Caloundra RSL, allowing them to check-in subtly and sensitively with patrons that they are feeling “OK2PLAY?”
If the member flags a potential problem, the system triggers a discreet interaction with Caloundra RSL staff who can then link the member with support services in real time and then follow up to ensure the club member’s welfare.
“The anonymity of the OK2PLAY? system is in fact the key to increasing the probability that patrons will self report,” Caloundra RSL Club CEO Graeme Devin said.
“Our members and guests are the core of Caloundra RSL Club. Whilst the majority of our patrons enjoy our facilities without issue, there will be a small number who will struggle at times.
“We’ve introduced OK2PLAY? as a measure to ensure the wellbeing of our gaming patrons.”
The Caloundra RSL was one of the first clubs in Australia to implement the platform, which asked 52,000 people during a 40-day period if they were “OK2PLAY?”
The club said the introduction of the system was based on a commitment “to ensuring the wellbeing of their members with the introduction of a new and innovative technology”.
“I believe it’s important we, as a community minded venue, raise this conversation in a positive manner,” Mr Devin said.
“It isn’t about labels or identification. We believe raising awareness of the potential issue of problem gambling amongst patrons is important for everyone, not just for those with problem gambling.
“Our goal is to provide an environment where people can find assistance in an empathetic and non-judgmental way.”
He said members were accepting of the OK2PLAY? technology – while many don’t have an issue, they were motivated by the fact the club was asking the question.
“Caloundra RSL is building partnerships with business like OK2PLAY to support the community. We want our patrons to have an enjoyable visit in a safe and community minded environment”.
